Cancellation Policy

ELEVATUS SERVICE LLC — CANCELLATION POLICY
Last Updated: August 22, 2026

We understand that schedules change. Because Elevatus reserves shop time and may schedule vehicle pickup specifically for each customer, advance notice helps us keep appointments available and provide reliable service.

24-HOUR CANCELLATION POLICY

You may cancel or reschedule a confirmed appointment without charge by notifying Elevatus at least 24 hours before your scheduled appointment or vehicle pickup time.

Appointments cancelled or rescheduled less than 24 hours before the scheduled time may be subject to a $50 cancellation fee.

AGREEMENT TO THIS POLICY

By submitting a booking request or service request through the Elevatus website, you acknowledge that you have read, understand, and agree to this Cancellation Policy.

Submitting a request does not guarantee that Elevatus will accept the appointment.

The cancellation fee applies only after Elevatus has confirmed your appointment.

SAME-DAY APPOINTMENTS

If you book an appointment less than 24 hours in advance and your plans change, contact us as soon as possible.

We will make reasonable efforts to reschedule your appointment and may waive the cancellation fee when prompt notice is provided.

NO-SHOWS AND VEHICLE PICKUP

A $50 cancellation fee may apply if:
- You do not appear for a confirmed appointment;
- Your vehicle is not available at the agreed pickup time;
- Elevatus cannot reasonably access the vehicle at the agreed pickup location;
- Required keys or access instructions are not available; or
- You cancel after an Elevatus pickup driver has been dispatched.

RESCHEDULING

We would rather reschedule your appointment than charge a cancellation fee.

If something changes, contact us as soon as possible. Elevatus may waive the fee when an appointment can reasonably be moved to another available time.

Repeated late cancellations or rescheduling may still be subject to the cancellation fee.

WHEN WE WILL NOT CHARGE A CANCELLATION FEE

You will not be charged a cancellation fee if Elevatus cancels or materially changes your confirmed appointment and the new time does not work for you.

Elevatus may also waive the fee for emergencies, severe weather, unexpected vehicle breakdowns, or other circumstances reasonably outside your control.

HOW TO CANCEL OR RESCHEDULE

To cancel or reschedule an appointment, contact Elevatus by:

Phone or Text: 612-542-2602
Email: eservicechaska@gmail.com

Please include your name and vehicle information so we can locate your appointment.

QUESTIONS

Questions regarding this policy may be directed to:

Elevatus Service LLC
Chaska, Minnesota
Phone: 612-542-2602
Email: eservicechaska@gmail.com


ELEVATUS SERVICE LLC — CANCELLATION FAQ
Last Updated: August 22, 2026

WHAT IF I NEED TO CANCEL MY APPOINTMENT?

We understand—plans change. To help us keep service times available and provide reliable pickup and repair service, please let us know at least 24 hours before your scheduled appointment or vehicle pickup time if you need to cancel or reschedule.

Cancellations made less than 24 hours in advance or missed appointments may be subject to a $50 cancellation fee.

Booked a same-day appointment? Contact us as soon as possible if your plans change. We’ll do our best to reschedule you and avoid a cancellation fee.

View our Cancellation Policy for complete details.