ELEVATUS SERVICE LLC — PRIVACY POLICY
Last Updated: August 22, 2026

Elevatus Service LLC (“Elevatus,” “we,” “us,” or “our”) respects the privacy of our customers and website visitors.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

1. INFORMATION WE COLLECT

Information You Provide

When you request automotive services, contact us, or use our website, we may collect information including:
- Name;
- Telephone number;
- Email address;
- Pickup or service location;
- Vehicle make, model, and year;
- License plate number;
- Vehicle identification number (VIN);
- Mileage;
- Vehicle service history or reported problems;
- Requested services;
- Appointment information;
- Communications with Elevatus;
- Estimates and repair authorizations; and
- Invoice and transaction information.

We may obtain vehicle information associated with a license plate or VIN from vehicle-information providers or other lawful data sources when necessary to identify or service your vehicle.

Website and Device Information

When you visit our website, our website hosting or technology providers may automatically receive information such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Date and time of access; and
- Basic website usage information.

2. HOW WE USE INFORMATION

We may use personal information to:
- Respond to service requests;
- Identify your vehicle;
- Schedule appointments;
- Arrange vehicle pickup and delivery;
- Diagnose, estimate, authorize, and perform automotive services;
- Communicate repair status;
- Prepare estimates and invoices;
- Process payments;
- Maintain service records;
- Provide customer support;
- Improve our website and services;
- Prevent fraud or misuse;
- Comply with legal requirements;
- Request feedback or reviews where permitted; and
- Send marketing communications where you have consented or where otherwise permitted by law.

3. TEXT MESSAGES AND OTHER COMMUNICATIONS

If you provide a telephone number when requesting services, Elevatus may contact you regarding that service request.

Service-related text messages may include appointment confirmations, estimate notifications, authorization requests, repair updates, pickup and delivery information, completion notices, and payment information.

Message frequency varies. Message and data rates may apply.

You may reply STOP to request that text messages stop or contact us directly using the information listed below. Reply HELP for assistance.

We may also honor other reasonable requests to withdraw consent.

Stopping text messages does not prevent us from contacting you through another appropriate method when necessary to complete an active service transaction.

Consent to receive promotional text messages is not required as a condition of purchasing services.

4. MARKETING AND REVIEW REQUESTS

With appropriate consent or where otherwise permitted by law, we may contact existing or prospective customers regarding:
- Service reminders;
- Customer feedback;
- Review requests;
- Promotions;
- Special offers; and
- Information about Elevatus services.

You may unsubscribe from promotional communications at any time by following the instructions provided in the communication or contacting us.

5. HOW WE SHARE INFORMATION

We do not sell your personal information to unaffiliated third parties for their own marketing purposes.

We may share information with third parties that perform services on our behalf when reasonably necessary to operate our business.

These providers may include companies providing:
- Website hosting;
- Online forms;
- Scheduling systems;
- Vehicle or VIN information;
- Email services;
- Text messaging;
- Payment processing;
- Data storage;
- Accounting;
- Analytics; and
- Vehicle transportation or pickup and delivery services.

We provide these service providers only the information reasonably necessary for the services they perform on our behalf.

6. LEGAL AND SAFETY DISCLOSURES

We may disclose information when reasonably necessary to:
- Comply with applicable law, court orders, subpoenas, or legal processes;
- Protect the rights, property, or safety of Elevatus, our customers, or others;
- Investigate suspected fraud or unlawful conduct;
- Enforce our agreements; or
- Complete a merger, sale, reorganization, or transfer of some or all of our business assets.

7. PAYMENT INFORMATION

If payments are processed through a third-party payment processor, payment-card information may be collected and processed directly by that provider.

Elevatus may receive transaction records or limited payment information necessary to document and administer the transaction.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website and third-party service providers may use cookies or similar technologies that are necessary to operate the website, remember preferences, measure website activity, or understand how visitors use our services.

If Elevatus uses advertising or analytics technologies that require additional notice or consent, we will provide such notice as required by applicable law.

Your browser may allow you to limit or disable certain cookies. Doing so may affect some website functionality.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining repair and accounting records, resolving disputes, complying with legal obligations, and protecting legitimate business interests.

Information that is no longer reasonably necessary may be deleted, anonymized, or securely disposed of.

10. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards intended to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

11. YOUR CHOICES

You may contact us to request that we:
- Correct inaccurate contact information;
- Update your communication preferences;
- Stop marketing communications;
- Stop text communications; or
- Address a question regarding personal information we maintain about you.

Additional privacy rights may apply depending on applicable law.

We may need to retain certain information when required for legal, accounting, warranty, fraud-prevention, or legitimate business-record purposes.

12. CHILDREN’S PRIVACY

Our services are intended for vehicle owners and other persons authorized to request automotive service.

We do not knowingly collect personal information online from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may link to websites or services operated by third parties.

Their collection and use of information are governed by their own terms and privacy policies, not this Privacy Policy.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make changes, we will post the revised Privacy Policy and update the “Last Updated” date above.

15. CONTACT US

Questions, privacy requests, or communication-preference requests may be directed to:

Elevatus Service LLC
Chaska, Minnesota
Email: eservicechaska@gmail.com
Phone: 612-542-2602